If for any reason clients are not satisfied with an order, the item(s) can be returned for size exchange, store credit or refund within 14 days (including non-working days) of the merchandise's delivery date. 
To change or return a product you must contact us by filling out a form and receive all instructions.

Click here to fill out the return/exchange form

TIME
You have strictly 14 days (including non-working days)  from the delivery date to bring your return to the Express Courier.

We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

RETURN COST
Return is FREE for all orders over €200.
For returns under €200 the cost is €49.
Our customer service will send you a pre-printed UPS label.
Extra UE duty taxes are not refundable.

CONDITION
We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you.
When you purchase from Henry Beguelin we guarantee that you'll get a brand new product. You will be the first owner of a brand new case, bag or pair of shoes. You get to wear it in and make it yours. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. 

REFUND
Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.

If an item is purchased during a seasonal promotional period (Fall/winter Sale or Spring/Summer Sale) or Black Friday, it cannot be returned for a money refund.
Returned products, purchased on seasonal promotional period (Fall/winter Sale or Spring/Summer Sale) or Black Friday, will be refunded with a Voucher.
The Voucher:

• is valid online only
• has the value of the product purchased (duty tax excluded)
• can be used one time only within 3 months of the return;
• is not cumulative with other Promo Code;
• must be used in its entirety on an order that is either equal to or greater than the value of the Voucher (unused credit will not be refunded).

Extra UE duty taxes are not refundable.
If your order has been sent to a country outside of the European Union, the taxes and customs duties cannot be reimbursed by us: try to contact your Customs Office directly to see if they can help you to retrieve these costs.

EXCHANGE
We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
The first exchange is free (excluding duty taxes).
All other exchange of the same product: €50.

EXCEPTIONS
If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.

WEARABILITY
The nice thing about our product is the handcrafted taste. Every article is totally handmade, so it can happen that the sizes of the shoes are not perfect. Please contact us before your purchase, to know whether a particular model has a right fit or not.

For every detail and question the mail is: montenapoleone@henrybeguelin.it

DELIVERING TERMS
Orders shipped with DHL or UPS are insured and is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with DHL or UPS in the first instance.

PRIVACY POLICY
We never share or sell your information to any third party. Your details are only used to contact you about your order or issues relating to hard graft. You can opt to receive our occasional Members Club newsletter by signing up on the site or at the checkout. 

All transactions are processed using industry standard 256-bit SSL encryption. Your credit card information is never stored.

THE PRODUCTS
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Furthermore please note that our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

WARRANTY AND REPAIRS
We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your Henry Beguelin's goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and again.

For any questions please email
montenapoleone@henrybeguelin.it