Returns & Refund

At Henry Beguelin, every piece is handcrafted with care to accompany you for years.
If for any reason you are not fully satisfied with your order, you may request a return within 14 days of delivery (including non-working days).

ELIGIBILITY

• Items must be returned in one single shipment and in their original, unused condition, with packaging and tags intact.
• Personalized, tailored, or made-to-order items cannot be returned.
• For orders shipped outside the European Union, import duties and local taxes are non-refundable. For further assistance, we recommend contacting your local customs office.
  
  

HOW TO START RETURN
Complete the online form and follow the guided instructions:

RETURN HERE

Our customer service will send you a pre-printed UPS or DHL label.

RETURN COST

• Italy: €10
• Within the EU: €20
• Outside the EU: €60 / $70 (including duty clearance)

Home Collection: 

REFUND OPTIONS
During the return process, you may choose between:

• Henry Beguelin Gift Card (+10% Extra Value)
  Receive your refund as a Gift Card with an additional +10% bonus, valid on your next purchase. The Gift Card will be issued once the returned items are received and reviewed.
• Original Payment Method
  A refund will be processed to your original form of payment (Credit Card, PayPal).
  Please note that international banks may apply processing fees outside our control.

CONDITIONS OF RETURNED GOODS
To honor our standards and yours:

EXCEPTIONS
If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender. 

WEARABILITY
The nice thing about our product is the handcrafted taste. Every article is totally handmade, so it can happen that the sizes of the shoes are not perfect. Please contact us before your purchase, to know whether a particular model has a right fit or not.
For any questions please email customercare@henrybeguelin.it

DELIVERING TERMS
Orders shipped with DHL or UPS are insured and is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with DHL or UPS in the first instance.

THE PRODUCTS
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Furthermore please note that our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

ARCHIVE COLLECTION
All items in the section Archive Collection are new products from the past collections in stock. The images on our website are indicative. Some small parts or accessories may be missing and cannot be required as they are no longer available.

For any questions please email customercare@henrybeguelin.it

WARRANTY AND REPAIRS
We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your Henry Beguelin's goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and then.

For any questions please email
customercare@henrybeguelin.it