Low Heel Ballet Pumps Martellato

If you pay by credit card or Paypal, delivery times begin one business day after the order is placed.
This is due to the time difference between your country and Milan (Italy), where our products are shipped from.
You will receive an e-mail once your package has been shipped. We ship from Italy only by Express Courier (DHL or UPS).
Extra UE Duty Tax or Shipping Cost are calculated during checkout.

Tax (Extra UE) includes all costs and import duty.
We ship to P.O. Box addresses only if a residential address is also provided

Attention!
US Customers Only
Orders over $2.500,00 tax included you need to send us additional documentation. 
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SHIPPING COST

*East Europe Shipping €50 (Bulgaria, Hungary, Latvia, Slovakia, Slovenia, Albania, Andorra, Armenia, Bosnia & Herzegovina, Georgia, Liechtenstein, Moldova, Montenegro, Serbia, Estonia, Iceland, Lithuania, Ukraine, Malta)

*Shipping to Australia.
Shipping €50 order under €650

*Shipping to Hong Kong €50.

PICKUP IN STORE
Pickup in store is free and the order is generally processed within 24 hours (excluding Saturdays, Sundays and Holidays).
If you choose this delivery method you will receive a notification when the order is ready for collection with the showroom hours.
Pickup  is only available for the Milano showroom (Italy) in via Carlo Botta 8

DELIVERY TIME

*Excluding products with CITES certificate

CITES
The delivery time of a product with CITES certificate are approximately 3/4 weeks.
Extra EU DUTY tax may be higher depending on the country of shipment.
Taxes for CITES products are calculated during checkout.

What's CITES certificate?
CITES - the Convention on International Trade in Endangered Species of Wild Fauna and Flora - is an international agreement between Governments. Its aim is to protect specimens of plants and animals by regulating and monitoring their international trade. Each Party to the Convention must appoint a Management Authority.
The Ministry for the Environment and Land Protection is the Italian Management Authority (it does not issue any license, permit or certificate). The only Italian Management Authorities responsible for issuing permits and certificates for the import, export and re-export of CITES.
By purchasing a product that requires a CITES certificate, will be prompted automatically to the competent authorities.
Since You are buying a product that needs this type of certificate, You authorize us to request it in order to optimize the timing. If you have any questions please contact us for more information about this certificate.

US CUSTOMER ONLY: ORDER OVER $2500 tax included
If an order exceeds $2,500 tax included  it requires additional customs documentation for proper delivery to the United States.
US customs regulations require the following:

• For personal use: Your SSN (Social Security Number) or a clear front-and-back photo of your Social Security card, along with a statement authorizing customs clearance.
• For business use: An EIN (Employer Identification Number) matching the invoice name, dated within the last year.

Please send the documents after completing the order to customercare@henrybeguelin.it (we will handle the customs clearance on your behalf)otherwise we can't send the order.

It’s important to provide these documents to ensure a smooth customs process and to avoid delays or the risk of the shipment being returned to us.
A returned shipment could incur significant costs, including storage and additional customs fees, which would unfortunately need to be absorbed by you.

For every detail and question the mail is: customercare@henrybeguelin.it

At Henry Beguelin, every piece is handcrafted with care to accompany you for years.
If for any reason you are not fully satisfied with your order, you may request a return within 14 days of delivery (including non-working days).

ELIGIBILITY

• Items must be returned in one single shipment and in their original, unused condition, with packaging and tags intact.
• Personalized, tailored, or made-to-order items cannot be returned.
• For orders shipped outside the European Union, import duties and local taxes are non-refundable. For further assistance, we recommend contacting your local customs office.
  
  

HOW TO START RETURN
Click link and follow the guided instructions:

RETURN HERE

Our customer service will send you a pre-printed UPS or DHL label.

RETURN/EXCHANGE COSTS

• Italy: free
• Within the EU: €20 ($22)
• Outside the EU: €50 ($55)
  

  Any customs duties and import taxes paid are not refundable.

Home Collection: 

EXCHANGE
Only one exchange per order is permitted; additional exchanges will not be accepted.

REFUND OPTIONS
During the return process, you may choose between:

• Henry Beguelin Gift Card (+10% Extra Value)
  Receive your refund as a Gift Card with an additional +10% bonus, valid on your next purchase. The Gift Card will be issued once the returned items are received and reviewed.
• Original Payment Method
  A refund will be processed to your original form of payment (Credit Card, PayPal).
  Please note that international banks may apply processing fees outside our control.

CONDITIONS OF RETURNED GOODS
To honor our standards and yours:

EXCEPTIONS
If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender. 

WEARABILITY
The nice thing about our product is the handcrafted taste. Every article is totally handmade, so it can happen that the sizes of the shoes are not perfect. Please contact us before your purchase, to know whether a particular model has a right fit or not.
For any questions please email customercare@henrybeguelin.it

DELIVERING TERMS
Orders shipped with DHL or UPS are insured and is a reliable service and has detailed tracking. Any unclaimed or undeliverable packages will not be refunded. If a package is damaged during transit or returned as undeliverable/unclaimed, it is the responsibility of the customer to communicate with DHL or UPS in the first instance.

THE PRODUCTS
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate. Furthermore please note that our products are made of natural material. Some corresponding inequalities of material and colour are possible and are not to be deemed as defects. We reserve the right to change details on products or photos of products without prior notice.

ARCHIVE COLLECTION
All items in the section Archive Collection are new products from the past collections in stock. The images on our website are indicative. Some small parts or accessories may be missing and cannot be required as they are no longer available.

For any questions please email customercare@henrybeguelin.it

WARRANTY AND REPAIRS
We endeavour to make goods that you can enjoy for a long time. We love if you use your product every day and we want it to be something you can't live without. But we also encourage you to take care of your Henry Beguelin's goods and treasure them. Items that get heavy everyday use also wear down so they may need a small repair or clean now and then.

For any questions please email
customercare@henrybeguelin.it